Vodafone has announced changes to some fixed line contracts on its website. The company states that these modifications are unilateral and will increase monthly rates by 2 to 3 euros. However, the exact offers subject to remodulation have not been specified.
Vodafone explains that these changes are necessary to continue investing in the network and effectively respond to new traffic needs. Customers whose contracts will be subject to unilateral remodulation have the option to not accept the changes and withdraw from the contract without incurring additional costs within 60 days of receiving Vodafone’s communication.
Customers who see their rates increase will receive a communication included in the invoice with a minimum 60-day withdrawal period. Vodafone customers can exercise their right of withdrawal through various channels, including the official Vodafone website, physical stores, sending a registered letter with return receipt to the Vodafone Customer Service address, sending a PEC to firstname.lastname@example.org or by calling 190 and specifying the reason for withdrawal.