Pandora Upgrades Business Planning and Merchandising Systems

Pandora, a global jewelry giant with over 6,800 points of sale and 2,400 stores across 100 countries, is making a significant investment in integrated business planning technology to support its digital transformation initiatives. The company has partnered with o9 Solutions to implement a crucial next step in overhauling its global planning and merchandising infrastructure. By elevating its integration capabilities, Pandora aims to address various planning needs across manufacturing, supply chain, and retail within a single platform and data model.

Given the extensive global presence of Pandora, it recognized the need for a more connected and robust digital suite that would encompass end-to-end planning and streamline processes from manufacturing to supply chain and retail sales. Founded in 1982 in Copenhagen, Pandora is known for providing luxury goods at an accessible price point. It is the world’s largest jewelry company by volume, generating approximately $3.2 billion in sales last year.

Pandora’s growth has been fueled by the introduction of the revamped charm bracelet in 2000 which reportedly contributes to 70% of its total sales. The company’s digital transformation journey has also been influenced by the appointment of former P&G exec Alexander Lacik as CEO in 2019. Since then, Pandora has increased its tech investments launching a lab-grown diamonds collection last year and testing experimental store layouts in 2021 to offer more personalized and omnichannel shopping experiences.

With this latest investment, Kristofer Löhmos SVP of global merchandising at Pandora emphasized the critical role of integrated business planning in ensuring optimal product availability for its global consumer base. He stated “In today’s highly competitive and rapidly changing business environment it is critical to meet consumers’ needs by having the right product in the right place at the right time.”

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