Marin County therapist concerned about potential impact on her business if AT&T discontinues landline service

Marin County therapist concerned about potential impact on her business if AT&T discontinues landline service

Gina Catania, a therapist based in San Rafael, Marin County, relies heavily on her landline for her business. She was alarmed to learn that AT&T is considering phasing out landline services in California. Catania fears for the future of her business, as the majority of her therapy sessions are conducted over the phone. Due to unreliable cellular service in the area, she cannot depend on mobile service as an alternative.

Working primarily with at-risk patients and trauma survivors, Catania emphasizes the importance of a secure and consistent phone service for her practice. She explains that using a cell phone or voice over IP line is not a viable option due to connectivity issues and potential security risks. Her landline is essential for maintaining a stable connection with her clients and providing them with reliable care.

In the event that AT&T does discontinue landline services in the area, Catania expresses deep concern about the future of her practice. She is unsure of what alternatives she would have and fears that her business may not survive without a reliable phone service. Catania has been actively participating in community meetings with the California Public Utilities Commission to voice her concerns and seek potential solutions to this issue.

AT&T has stated that fewer than 7% of Californians currently use landlines, and they are exploring the possibility of phasing out this service. However, the company assures that they will provide alternative options for customers who rely on landline service, especially in areas where AT&T is the only provider. Tedi Vriheas, vice president of external affairs at AT&T California, has promised to continue offering existing voice services as long as needed for customers like Catania who depend on their landlines for critical communication.

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